Refund policy

At Tina Ranka, every jewellery piece is carefully checked and packed before dispatch. Due to the nature of our products, we do not accept returns or exchanges.

All jewellery purchases are considered final sale.

No Returns or Exchanges

We do not accept returns or exchanges for:

Change of mind
Personal preference
Incorrect size selected by the customer
Jewellery that does not meet personal expectations
Items that have been worn or used
Sale or discounted items
Custom or personalized jewellery

Please carefully review the product details, images, measurements, and specifications before placing your order.

Damaged or Defective Items

We take great care to ensure your jewellery reaches you safely. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

Your order number
Clear photographs of the jewellery
Clear photographs of the packaging
A video of the issue, if applicable

We strongly recommend recording a continuous unboxing video when opening your package. This can help us verify any damage, missing items, or issues that may have occurred during delivery.

After reviewing your claim, if the issue is determined to be our responsibility, we may offer a replacement or refund, depending on the circumstances and availability of the product.

Incorrect Item Received

If you receive an item that is different from the item you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the item received.

Once the issue has been verified, we will arrange an appropriate resolution, which may include sending the correct item or providing another suitable resolution.

Missing Items

If any item appears to be missing from your order, please contact us within 48 hours of delivery with your order number and photographs/videos of the package and its contents.

We will investigate the issue and provide an appropriate resolution if the missing item is confirmed.

Refunds

Refunds are not available for change of mind, personal preference, incorrect size selection, or other reasons unrelated to a damaged, defective, missing, or incorrect item.

If a refund is approved following an investigation, it will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.

Order Cancellation

Orders can only be cancelled if the cancellation request is received before the order has been dispatched.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible at:

tinaarankastore@gmail.com

Cancellation requests cannot be guaranteed once your order has entered processing or has been shipped.

Jewellery Care

Damage caused by improper use, accidents, normal wear and tear, exposure to water, perfumes, cosmetics, chemicals, sweat, or improper storage is not considered a manufacturing defect and will not be eligible for a refund or replacement.

Please follow the jewellery care instructions provided with your order to maintain the appearance and quality of your jewellery.

Contact Us

If you have received a damaged, defective, incorrect, or incomplete order, please contact us at: