Refund policy

Return Policy

We take great care to inspect and securely pack every order before dispatch. We do not offer returns or exchanges for reasons such as change of mind, incorrect size selection, personal preference, or any other reason unrelated to damage or defect caused during transit or due to our error.

Damaged or Defective Items

If you receive an item that is broken, damaged, defective, or incorrect due to our error, you must report it to us within 48 hours of delivery.

A continuous, unedited video of the package opening is mandatory for any damage, breakage, or missing-item claim. The video must clearly show:

  • The package before opening.
  • The condition of the outer packaging.
  • The complete opening of the package.
  • The product and its condition immediately after opening.

Claims without a valid package-opening video may not be accepted.

Eligibility for Replacement

Once we receive your complaint, we will review the photos/videos and determine whether the issue is eligible for a replacement.

If approved:

  • A replacement will be provided within 7–10 business days, subject to availability.
  • Replacements are subject to stock availability.
  • If the same item is unavailable, we may offer an alternative item or a refund at our discretion.

Return Policy

Returns are not available unless the product is received broken, damaged, defective, or incorrect due to our error.

For eligible cases, you must contact us and receive prior authorization before sending anything back.

Items returned without prior authorization will not be accepted.

Refund Policy

Refunds are only applicable where a return or replacement is approved under this policy.

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be credited to your original method of payment within 10 business days.

You will receive confirmation once the refund has been processed.

Please note that your bank, payment provider, or credit card company may take additional time to reflect the refund in your account.

Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Important

By placing an order with us, you acknowledge and agree that we do not provide general returns or exchanges. A valid package-opening video is required to process claims for products that arrive broken, damaged, defective, or incorrect.


TINA RANKA
+91 8852956023
tinaarankastore@gmail.com